AV Technician

Dexian DISYS; Plano (TX); On-site; USD 91,693,000 - 106,020,000; Full time

Job summary

Dexian is seeking an AV Technician to support our Plano, TX onsite AV operations. You will help bridge technology with user experience, ensuring Zoom calls and video conferences run smoothly.

Responsibilities include maintaining AV infrastructure, specializing in Zoom ecosystem, managing ITIL workflows, performing UAT, and keeping an accurate asset inventory. On-site schedule Mon-Fri with possible on-call after-hours.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of technical support or operations experience.
• At least 1 year of experience with IT systems, networking and infrastructure.
• At least 1 year of experience with desktop platforms and operating systems.
• At least 1 year of experience with incident management and reporting tools.

Responsibilities

• Support, maintain and optimize AV infrastructure including hardware configuration, break/fix and troubleshooting.
• Act as the subject matter expert for our Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and the Zoom Digital Signage platform.
• Manage ITIL incident workflows, perform User Acceptance Testing (UAT), and maintain a precise asset inventory database.

Skills

Technical support experience

Networking knowledge

Incident management experience

Desktop operating systems

Education

High School Diploma or GED

Tools

Poly equipment

Biamp

Crestron

AV controllers

Audio DSPs

Zoom

Zoom Rooms

Zoom Digital Signage

Job description

Job Description: Position : AV Technician

Location : Plano, TX (onsite)

Pay Range: $32/hr – $37/hr on W2

Duration: Long Term

We are seeking a proactive problem-solver to support our AV Operations. This role is crucial for bridging complex technology with an excellent user experience. As the backbone of our workplace AV infrastructure, you will ensure every AV interaction, including Zoom calls and video conferences, is a seamless experience.

Responsibilities

Support, maintain and optimize AV infrastructure including hardware configuration, break/fix and troubleshooting. Act as the subject matter expert for our Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and the Zoom Digital Signage platform. Manage ITIL incident workflows, perform User Acceptance Testing (UAT), and maintain a precise asset inventory database.

Basic Qualifications

High School Diploma, GED, or equivalent certification

At least 1 year of technical support or operations experience

At least 1 year of experience with IT systems, networking and infrastructure

At least 1 year of experience with desktop platforms and operating systems

At least 1 year of with incident management and reporting tools

Technical Qualifications

A foundational understanding of networking, conference room equipment (Poly, Biamp, and Crestron), AV controllers, and audio signal processing.

This is an on-site position (MondayFriday) in Plano, TX. This role includes some on-call assignments, including occasional after-hours and weekend work as needed to support business operations.

Preferred Technical Toolkit

Hardware: Poly, Biamp, Crestron, Controllers, Audio DSPs

Platforms: Zoom, Zoom Rooms, Zoom Digital Signage

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.