AV Technician

Dexian; Plano (TX); On-site; USD 41,000 - 44,000; Full time

Job summary

Dexian is seeking an on-site AV Operations Specialist in Plano, TX to support, maintain, and optimize our AV infrastructure. You will bridge technology with user experience, ensuring smooth Zoom calls and video conferences.

You will manage the Zoom ecosystem, ITIL workflows, and asset inventories, with occasional after-hours support to keep business operations running smoothly.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in technical support or operations.
• At least 1 year in IT systems, networking and infrastructure.
• At least 1 year supporting desktop platforms and operating systems.
• Experience with incident management and reporting tools.

Responsibilities

• Support, maintain and optimize AV infrastructure and hardware.
• Act as SME for Zoom ecosystem including Zoom Rooms and Zoom signage.
• Manage ITIL incident workflows and perform UAT.
• Maintain accurate asset inventory database.

Skills

Technical support

Networking

Desktop platforms

Incident management

Education

High School Diploma, GED, or equivalency

Tools

Poly

Biamp

Crestron

Zoom

Zoom Rooms

Zoom Digital Signage

Job description

Pay Range: $30/hr - $32/hr on W2

Duration: Long Term

Job Description

We are seeking a proactive problem-solver to support our AV Operations. This role is crucial for bridging complex technology with an excellent user experience. As the backbone of our workplace AV infrastructure, you will ensure every AV interaction, including Zoom calls and video conferences, is a seamless experience.

Responsibilities

Support, maintain and optimize AV infrastructure including hardware configuration, break/fix and troubleshooting. Act as the subject matter expert for our Zoom ecosystem, including Zoom Rooms, Zoom Device Management, and the Zoom Digital Signage platform. Manage ITIL incident workflows, perform User Acceptance Testing (UAT), and maintain a precise asset inventory database.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of technical support or operations experience
• At least 1 year of experience with IT systems, networking and infrastructure
• At least 1 year of experience with desktop platforms and operating systems
• At least 1 year of with incident management and reporting tools

Technical Qualifications

A foundational understanding of networking, conference room equipment (Poly, Biamp, and Crestron), AV controllers, and audio signal processing.

This is an on-site position (MondayFriday) in Plano, TX. This role includes some on-call assignments, including occasional after-hours and weekend work as needed to support business operations.

Preferred Technical Toolkit

• Hardware: Poly, Biamp, Crestron, Controllers, Audio DSPs
• Platforms: Zoom, Zoom Rooms, Zoom Digital Signage

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

To learn more, please visit https://dexian.com/.