AV Operations Lead - Customer-Centric Tech Team

Encore; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore in Atlanta is seeking an Operations Supervisor to lead floor operations, guide the technical team, and ensure excellent customer service during events. The role involves coordinating event setup, equipment handling, and staff development while aligning with Encore's standards and safety policies. You will train technicians, manage workflows, and collaborate with venue management to optimize efficiency. A bachelor’s degree is preferred and 3–5 years in customer service and AV is expected.

Qualifications

• 3–5 years of customer service or hospitality experience.
• 3–5 years of audio-visual experience is required.
• Bachelor’s degree is preferred.
• External applicants must meet/validate and complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements per Encore’s program.
• Knowledge of technical theory is required.
• Advanced problem-solving skills and experience leading workflow and team members.
• Must be able to lift 50 lbs.

Responsibilities

• Organizes the daily floor activities to ensure timely setup, refresh and removal of equipment.
• Directs the workflow of technicians and assists management with operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Establishes coordinated communications for event management.
• Attends venue meetings and participates in pre/post conferences.
• Trains technicians on floor activities and standards.
• Mentors new hires and reinforces company values.
• Oversees setup, operation, maintenance and security of intermediate audiovisual equipment.

Skills

Customer service

Leadership

Staff development

Education

Bachelor’s degree

Tools

Audio-visual equipment

Job description

Encore in Atlanta is seeking an Operations Supervisor to lead floor operations, guide the technical team, and ensure excellent customer service during events. The role involves coordinating event setup, equipment handling, and staff development while aligning with Encore's standards and safety policies. You will train technicians, manage workflows, and collaborate with venue management to optimize efficiency. A bachelor’s degree is preferred and 3–5 years in customer service and AV is expected.