AV Event Technician: On-Site Support & Guest Service

Encore; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore Columbus seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The position emphasizes flawless event execution, strong client communication, and accurate paperwork, with on-site guest interactions and revenue-enhancing opportunities.

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate and breakdown basic audiovisual equipment as listed in qualifications.
• Strive to exceed the expectations of internal and external customers.
• Maintain positive client relationships through effective communication.
• Meet with guests on site to ensure needs are met and equipment works.
• Troubleshoot equipment and software issues.
• Complete system entries and paperwork accurately.
• Up-sell to increase revenue.
• Finalize invoices with clients.
• Enter orders in Navigator.

Skills

Customer service

Hospitality

Audio-visual experience

Education

High School Diploma

Associate’s degree

Job description

Encore Columbus seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The position emphasizes flawless event execution, strong client communication, and accurate paperwork, with on-site guest interactions and revenue-enhancing opportunities.