AV Event Technician: Hospitality & Client Service

Encore Global; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Encore Global in Boston is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction. You will partner with events teams to deliver reliable AV services, perform on-site troubleshooting, and support smooth event execution.

The role emphasizes customer service, effective communication with clients, and adherence to hotel and company procedures. A valid driver's license and ability to lift 50 lbs are required.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Skills

Customer service

Hospitality

Communication

Driver's license

Audiovisual experience

Education

High School Diploma

Associate’s degree

Job description

Encore Global in Boston is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction. You will partner with events teams to deliver reliable AV services, perform on-site troubleshooting, and support smooth event execution.

The role emphasizes customer service, effective communication with clients, and adherence to hotel and company procedures. A valid driver's license and ability to lift 50 lbs are required.