AV Event Technician - Deliver Flawless Guest Experiences

Encore Global; Northern (KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Encore Global seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring client satisfaction. You will work under the supervision of an Operations Manager and collaborate with clients on site to verify proper equipment function.

The role emphasizes strong customer service, troubleshooting, and accurate system entry in Navigator, with physical duties including lifting up to 50 lbs and potential travel to hotel locations.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Must meet training and certification requirements within 60 days of start.
• Ability to lift 50 lbs.

Responsibilities

• Set up and operate basic audiovisual equipment and ensure smooth event execution.
• Exceed customer expectations and maintain positive client relationships.
• Troubleshoot equipment and software issues promptly.
• Complete systems entry and paperwork accurately.
• Coordinate with staff and vendors for equipment and invoicing.
• Assist with up-selling and invoice finalization.

Skills

Customer service

Hospitality

Audio-visual

Communication

Problem solving

Driver's license

Education

High School Diploma

Associate’s degree

Tools

Navigator

Equipment sheets

Job description

Encore Global seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring client satisfaction. You will work under the supervision of an Operations Manager and collaborate with clients on site to verify proper equipment function.

The role emphasizes strong customer service, troubleshooting, and accurate system entry in Navigator, with physical duties including lifting up to 50 lbs and potential travel to hotel locations.