AV & Event Concierge: Guest Experience Lead

Pinnacle Live, LLC; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k with a contribution match

Health, vision, dental insurance

Generous PTO and holidays

Job summary

Pinnacle Live at the Hilton Anatole in Dallas, TX is seeking an Event Services Concierge to be the primary customer service representative for event planners and attendees. You will ensure equipment readiness, greet clients, document changes, and troubleshoot AV/networking issues on-site during events.

Responsibilities include coordinating with Sales, reviewing invoices, and maintaining strong client communications throughout events.

Qualifications

• High School Graduate or equivalent.
• 1–2 years’ experience with audio visual and/or hospitality industry preferred.
• 1 year prior customer service experience, preferably in a hospitality environment.
• General computer proficiency and willingness to learn new platforms.

Responsibilities

• Check meeting rooms prior to events to ensure equipment and networking information is set as needed.
• Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs.
• Maintain accurate client event information within the Company's business systems.
• Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented.
• Review daily invoices with client and obtain client’s signature on invoice(s).
• Provide continued communication with client throughout the duration of their event.
• Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary.
• Maintain regular communication with technical staff regarding client needs.
• When time permits and as necessary assist technical staff in the set and striking of AV equipment.
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Make sure all Company occupied areas are clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
• Comply with all Company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Computer skills

Planning ability

Interpersonal skills

Verbal and written communication

Organizational skills

Team player

Professional appearance

Attention to detail

Education

High School Diploma

1–2 years AV experience

1 year customer service experience

General computer proficiency

Tools

AV hardware

Networking basics

Job description

Pinnacle Live at the Hilton Anatole in Dallas, TX is seeking an Event Services Concierge to be the primary customer service representative for event planners and attendees. You will ensure equipment readiness, greet clients, document changes, and troubleshoot AV/networking issues on-site during events.

Responsibilities include coordinating with Sales, reviewing invoices, and maintaining strong client communications throughout events.