Event Services Concierge: Elevate AV & Guest Experience

Jobvite, Inc.; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

PTO & holidays

401k match

Insurance (health/vision/dental)

Job summary

Pinnacle Live at Hilton Anatole in Dallas, TX is seeking an Event Services Concierge to be the primary contact for event planners and hotel partners, ensuring equipment and room setups operate smoothly.

You will greet clients, verify AV and networking needs, coordinate with Sales, review invoices, and troubleshoot basic issues, contributing to a seamless guest experience and tasteful event execution.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of AV and/or hospitality experience.
• At least 1 year of customer service experience, preferably in hospitality.
• Basic computer proficiency and willingness to learn new platforms.

Responsibilities

• Check meeting rooms before events to verify equipment and networking.
• Greet clients and ensure satisfaction with Pinnacle Live gear.
• Maintain accurate client event information in company systems.
• Coordinate on-site changes with Sales Managers and document them.
• Review invoices with clients and obtain signatures.
• Provide basic troubleshooting of AV and networking; escalate as needed.
• Communicate with technical staff about client needs.
• Assist with set and strike of AV equipment when time allows.
• Report lost or damaged equipment promptly.
• Maintain clean, organized company spaces and uphold standards.
• Pursue ongoing improvement of technical skills (audio/video/networking).

Skills

Customer service

Communication skills

Hospitality mindset

AV/networking familiarity

Education

High School Diploma or equivalent

AV/hospitality experience (1–2 years)

Customer service experience (1 year)

Tools

General computer proficiency

Job description

Pinnacle Live at Hilton Anatole in Dallas, TX is seeking an Event Services Concierge to be the primary contact for event planners and hotel partners, ensuring equipment and room setups operate smoothly.

You will greet clients, verify AV and networking needs, coordinate with Sales, review invoices, and troubleshoot basic issues, contributing to a seamless guest experience and tasteful event execution.