Fleet & Field Operations Leader

Cognizant; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Fleet Supervisor/Team Lead to guide field staff, ensure safety, and optimize daily operations on-site in the United States. Responsibilities include directing drivers, managing check-ins, coordinating schedules, and enforcing procedures while fostering a collaborative, safety‑focused environment; requires 3+ years supervisory experience and strong communication.

Role offers competitive hourly pay of $27–$30, eligibility for Cognizant's incentive program, and comprehensive

Qualifications

• High school diploma or GED, Bachelor's Degree preferred
• 3+ years of supervisory experience
• Excellent customer service skills
• Availability to work in different shifts (24 hours)
• Able to work independently and in a team
• Strong communication and conflict resolution skills

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Customer service

Supervisory experience

Communication

Conflict resolution

Teamwork

Education

High school diploma/GED

Bachelor's degree preferred

Job description

Cognizant is seeking a Fleet Supervisor/Team Lead to guide field staff, ensure safety, and optimize daily operations on-site in the United States. Responsibilities include directing drivers, managing check-ins, coordinating schedules, and enforcing procedures while fostering a collaborative, safety‑focused environment; requires 3+ years supervisory experience and strong communication.

Role offers competitive hourly pay of $27–$30, eligibility for Cognizant's incentive program, and comprehensive