Automotive Service Writer

ARKANSAS FLEET CARE SOLUTIONS; Alexander (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Job summary

ARKANSAS FLEET CARE SOLUTIONS is looking for an Automotive Service Writer to enhance customer satisfaction in their service department. In this role, you will be the key point of contact for customers, providing accurate service estimates and coordinating with technicians to ensure timely repairs.

The ideal candidate must have proven experience in customer service within the automotive industry, strong communication skills, and proficiency in service writing software. Join us to drive exceptional service in a fast-paced environment.

Qualifications

• Proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the primary point of contact for customers regarding service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.

Skills

Customer service expertise

Knowledge of automotive repair

Communication skills

Multitasking ability

Detail-oriented

Education

High school diploma or equivalent

Tools

Mitchell1

Auto Integrate

Job description

Benefits

• Dental insurance
• Health insurance
• Vision insurance

About the Role

Automotive Service Writer needed, where you will play a crucial role in delivering exceptional service to our valued customers. This position is perfect for someone who is passionate about the automotive industry and thrives in a fast-paced environment. Salary will be based on experience.

Responsibilities

• Act as the primary point of contact for customers regarding service inquiries and vehicle maintenance.
• Prepare accurate service estimates and repair orders for customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Maintain customer records and follow up on service recommendations.
• Provide exceptional customer service and resolve any issues that may arise.
• Ensure a clean and organized service area for customers and staff.
• Stay updated on automotive technology and service procedures.
• Assist in managing inventory and ordering of parts as needed.

Requirements

• Proven experience as a service writer or in a similar customer service role in the automotive industry.
• Strong knowledge of automotive repair and maintenance processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient in using service writing software Mitchell1 and Auto Integrate.
• High school diploma or equivalent; automotive certifications are a plus.
• Positive attitude and a commitment to customer satisfaction.