Commercial Service Writer

Burns Collision Center, LLC; Falls Township (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Burns Collision Center, LLC in Falls Township is hiring a Commercial Service Writer to enhance customer service and manage automotive repairs. You will act as a vital link between clients and technicians, ensuring an understanding of vehicle service needs and options.

The perfect candidate has automotive service management experience and is skilled in upselling services like oil changes, brake repairs, and more. Join a fast-paced environment where your expertise will contribute to exceptional customer experiences.

Qualifications

• Proven dealership experience or background in automotive service management.
• Extensive knowledge of mechanical systems including transmissions, oil changes, and brakes.
• Experience in service writing along with a mechanic or technician background is highly desirable.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Write detailed service estimates for various automotive repairs.
• Communicate repair recommendations clearly to customers.
• Upsell additional services to maximize customer value.
• Coordinate with technicians to ensure timely service completion.
• Handle cash transactions and maintain service documentation.

Skills

Mitchell experience

Customer service skills

Automotive diagnostics

Mechanical systems knowledge

Strong sales aptitude

Tools

Auto estimating software

Job description

Overview

Join our dynamic automotive team as a Commercial Service Writer, where your expertise in automotive service management and customer service will drive exceptional experiences for our clients. In this vital role, you will serve as the communication bridge between customers and our skilled technicians, ensuring clear understanding of vehicle issues, repair options, and service recommendations. Your energetic approach and mechanical knowledge will help streamline operations, promote upselling opportunities, and foster lasting customer relationships. This position offers an exciting opportunity to be at the forefront of automotive repair and sales, contributing to a high-performance environment dedicated to excellence.

Responsibilities

• Greet customers promptly and professionally, assessing their vehicle service needs with enthusiasm and clarity
• Write detailed service estimates by diagnosing vehicle issues through automotive diagnostics and mechanic experience
• Communicate repair recommendations effectively, including oil changes, brake repairs, transmission work, tire services, suspension, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs
• Upsell additional services such as wheel alignments, tire rotations, or transmission diagnostics to maximize customer value
• Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining high-quality standards
• Handle cash transactions accurately and process payments efficiently while maintaining integrity in cash handling procedures
• Maintain thorough documentation of all service work performed and communicate clearly with customers about their vehicle status and future maintenance needs

Skills

• Must have Mitchell experience
• Proven dealership experience or background in automotive service management with a strong understanding of automotive repair processes
• Extensive knowledge of mechanical systems including transmissions, oil changes, brakes, suspensions, shocks & struts, tire services, diesel engines, auto body repair, and air brake systems
• Skilled in automotive diagnostics and auto estimating software to generate accurate repair quotes
• Exceptional customer service skills with the ability to explain technical issues in an understandable manner
• Strong sales aptitude with a focus on upselling additional services to enhance customer satisfaction and shop revenue
• Experience in service writing combined with mechanic or technician background is highly desirable
• Familiarity with vehicle maintenance procedures such as alignment adjustments and suspension repairs is a plus

This role is perfect for motivated individuals eager to leverage their automotive expertise in a fast-paced environment that values energetic communication and technical proficiency. Join us to help keep vehicles running smoothly while delivering outstanding service that keeps customers coming back!