Automotive Service Advisor

UNI-SYSTEMS INC; Glendale Heights (IL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Join a dynamic automotive service center as an Automotive Service Advisor! This role is perfect for someone with strong communication and management skills, responsible for overseeing service advisors and ensuring customer satisfaction. You will manage daily operations, mentor staff, and handle documentation in a fast-paced environment. Experience in automotive service is essential, and you'll be rewarded with competitive pay and numerous benefits. If you thrive in a busy setting and are passionate about customer service, this opportunity is for you.

Qualifications

• At least 2 years of experience as an automotive service writer or advisor.
• Deep understanding of automotive technology and repair services.

Responsibilities

• Manage a team of automotive service professionals for high customer satisfaction.
• Oversee day-to-day operations and manage service department paperwork.

Skills

Communication Skills

Customer Relationship Management

Service Writer Capabilities

Management Experience

Education

High School Diploma or GED

Bachelor's Degree

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Benefits/Perks
• Careers Advancement Opportunities
• Flexible Scheduling

Job Summary

We are looking for an AUTOMOTIVE SERVICE ADVISOR to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and a clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required