Service Writer

PARC Auto; Ocala (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

PARC Auto in Ocala, FL is seeking a Service Writer/Assistant Store Manager who puts customers first and closes the sale with confidence. In this role you’ll handle calls, schedule repairs, prepare estimates, and guide customers from the first phone call to the final invoice, while supporting daily shop operations.

You’ll thrive in a growing shop, demonstrate leadership potential, and help grow a team. Bilingual English/Spanish is strongly preferred, and a background in automotive service writing

Qualifications

• Experience in automotive service writing or service advising.
• Strong communication skills for phone, in-person, and pressure situations.
• Bilingual English/Spanish is strongly preferred.

Responsibilities

• Answer calls, schedule appointments, and manage daily customer flow.
• Build estimates and present repair recommendations and inspections clearly and confidently.
• Sell recommended services - turning estimates into approvals is your primary goal.
• Partner with the Store Manager to keep daily operations running smoothly.
• Ensure repairs are completed on time and customers leave satisfied.
• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Job description

Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

What You’ll Do

• Answer calls, schedule appointments, and manage daily customer flow
• Build estimates and present repair recommendations and inspections clearly and confidently
• Sell recommended services - turning estimates into approvals is your primary goal
• Partner with the Store Manager to keep daily operations running smoothly
• Ensure repairs are completed on time and customers leave satisfied
• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned
• Step in to support store coverage during manager PTO/Off Days or as needed

What We’re Looking For

• Prior automotive service writing, service advising, or related sales experience preferred
• Strong communication skills. You're comfortable on the phone, face-to-face, and under pressure
• Customer-first mindset with a proven ability to build trust and close
• Ability to multitask in a growing environment without dropping the ball
• Bilingual (English/Spanish) strongly preferred
• Basic knowledge of automotive repairs and maintenance is a plus
• Natural leaders take note — for the right candidate, this role is a path to Store Management

What We Offer

• Competitive base pay plus bonus (after 90 days)
• Health, dental, and vision benefits
• 401(k), ASE reimbursement, paid holidays and PTO
• A path to advancement for those who demonstrate leadership and initiative