Automotive Service Team Lead

FullSpeed Automotive; Carol Stream (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager to support day-to-day operations and lead the location in the Store Manager's absence. This hands-on role splits time between the service bay, front counter, and back office, helping to build a dependable, high-performing team committed to speed, quality, and trust.

You will coach technicians and advisors, assist with scheduling, onboarding, and training, and work to ensure a safe, clean, and well-run location.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Support the Store Manager in supervising daily operations and lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver high-quality service.
• Assist with scheduling to ensure proper coverage during peak hours and busy seasons.
• Onboard and train new team members on service procedures, POS systems, and customer service standards.
• Foster a positive, team-oriented work environment reflecting brand values.
• Greet customers, explain services, and promote additional services per guidelines.
• Resolve customer concerns promptly and professionally, escalating when needed.
• Assist in daily store operations, including opening/closing, cash handling, and POS transactions.
• Monitor inventory levels and place orders as directed by the Store Manager.

Skills

Leadership

Communication

Customer service

Cash handling

Retail leadership

Education

High school diploma or equivalent

Tools

POS systems

Inventory systems

Job description

FullSpeed Automotive is seeking an Assistant Manager to support day-to-day operations and lead the location in the Store Manager's absence. This hands-on role splits time between the service bay, front counter, and back office, helping to build a dependable, high-performing team committed to speed, quality, and trust.

You will coach technicians and advisors, assist with scheduling, onboarding, and training, and work to ensure a safe, clean, and well-run location.