Auto Service Assistant Manager — Lead Team & Service

FullSpeed Automotive; Farmington Hills (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in daily operations, lead a hands-on team across the service bay, front counter, and back office, and drive high-quality automotive service with a strong emphasis on safety and customer care.

You will mentor technicians and service advisors, supervise scheduling, onboarding, and POS usage, and help build repeat business through outstanding service.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.
• ASE certification is a plus.

Responsibilities

• Support the Store Manager in supervising daily operations, stepping in to lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons.
• Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
• Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values.
• Greet customers, explain services, and ensure every visit reflects FullSpeed Automotive's commitment to speed, quality, and trust.
• Recommend additional services based on manufacturer guidelines and vehicle needs.
• Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed.
• Support efforts to build repeat business through excellent service and genuine customer care.
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and point-of-sale transactions.
• Help monitor and maintain inventory levels for parts, fluids, and supplies — placing orders as directed by the Store Manager.
• Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards.
• Support compliance with all safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals.
• Help ensure all services are performed correctly, safely, and in accordance with brand and manufacturer standards.
• Conduct or support quality checks on completed work to maintain a high standard of service.
• Promote a safety-first culture, ensuring team members follow proper procedures for equipment use, chemical handling, and shop safety.

Skills

Team leadership

Customer service

Communication

Cash handling

Retail knowledge

Scheduling

POS systems

Inventory management

ASE certification

Education

High school diploma or equivalent

Tools

POS systems

Job description

FullSpeed Automotive is seeking an Assistant Manager to support the Store Manager in daily operations, lead a hands-on team across the service bay, front counter, and back office, and drive high-quality automotive service with a strong emphasis on safety and customer care.

You will mentor technicians and service advisors, supervise scheduling, onboarding, and POS usage, and help build repeat business through outstanding service.