Automotive Service Lead & Team Builder

Grease Monkey International; Roscoe Township (IL); On-site; USD 25,000 - 27,000; Full time

Job summary

FullSpeed Automotive is seeking an experienced Assistant Manager to support the Store Manager in leading daily operations across service bay, front counter, and back office. The role emphasizes fast, friendly, high-quality automotive service while upholding safety and brand standards.

You will coach technicians and advisors, manage scheduling, onboarding, and inventory, greet customers, propose services, and assist in achieving store goals with a customer-first mindset.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Supervise daily operations and lead the location in the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
• Schedule team coverage during peak hours and busy seasons.
• Onboard and train new team members on service procedures, POS, and customer service standards.
• Foster a positive, team-oriented work environment that reflects brand values.
• Greet customers, explain services, and ensure fast, quality service.
• Recommend services based on manufacturer guidelines and vehicle needs.
• Resolve customer concerns or complaints promptly and escalate when needed.
• Assist in managing daily store operations, including opening/closing procedures, cash handling, and POS transactions.
• Help monitor and maintain inventory levels for parts, fluids, and supplies — placing orders as directed by the Store Manager.
• Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards.
• Support compliance with all safety protocols, environmental regulations, and company policies.
• Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals.

Skills

Leadership

Communication

Team supervision

Cash handling

Flexible hours

Retail/auto leadership

Service bay experience

Education

High school diploma or equivalent

Tools

POS system

Inventory systems

Job description

FullSpeed Automotive is seeking an experienced Assistant Manager to support the Store Manager in leading daily operations across service bay, front counter, and back office. The role emphasizes fast, friendly, high-quality automotive service while upholding safety and brand standards.

You will coach technicians and advisors, manage scheduling, onboarding, and inventory, greet customers, propose services, and assist in achieving store goals with a customer-first mindset.