Automotive Service Store Lead

FullSpeed Automotive; Normal (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

FullSpeed Automotive is hiring an Assistant Manager to support the Store Manager and lead day-to-day operations across the service bay, front counter, and back office. This hands-on role involves coaching technicians and service advisors to deliver fast, friendly, and high-quality automotive service while maintaining a safe, clean, and well-run location.

The Assistant Manager will split time between supervising operations, customer interactions, and back-office tasks, serving as a critical step

Qualifications

• Minimum 1+ years in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills to lead and motivate a team.
• Ability to work in a fast-paced, hands-on environment including service bay time.
• Basic math and cash-handling skills; comfortable with POS and inventory systems.
• Valid driver’s license with clean driving record.
• Ability to stand for long periods and lift up to 50 lbs as needed.
• Willingness to work flexible hours, including weekends/holidays.
• High school diploma or equivalent required.

Responsibilities

• Supervise daily operations in the absence of the Store Manager and coach the team.
• Train and motivate technicians and service advisors to deliver high-quality service.
• Assist with scheduling to ensure proper coverage during peak hours.
• Onboard new team members on service procedures, POS systems, and customer service standards.
• Foster a positive, team-oriented environment reflecting brand values.
• Greet customers, explain services, and promote additional services per guidelines.
• Resolve customer concerns promptly and escalate when needed.
• Oversee daily store operations including cash handling and POS transactions.
• Monitor inventories and assist with ordering parts and supplies.
• Maintain clean, organized shop and customer areas adhering to standards.
• Support safety protocols, environmental regulations, and company policies.
• Track daily sales, productivity, and KPIs to keep goals in focus.

Skills

Leadership & supervision

Communication

Retail / automotive service experience

Fast-paced environment

Cash handling

Valid driver’s license

Stand for long periods

Flexible hours

Education

High school diploma or equivalent

ASE certification

Job description

FullSpeed Automotive is hiring an Assistant Manager to support the Store Manager and lead day-to-day operations across the service bay, front counter, and back office. This hands-on role involves coaching technicians and service advisors to deliver fast, friendly, and high-quality automotive service while maintaining a safe, clean, and well-run location.

The Assistant Manager will split time between supervising operations, customer interactions, and back-office tasks, serving as a critical step