Service Scheduler: Customer Care & Scheduling Pro

Danbury Fair Dodge Llc; Danbury (CT); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental insurance

Life insurance

401k

Disability insurance

Vacation time

Sick days

Holidays

Paid training

Career advancement

Employee discounts on parts and服务

Employee vehicle purchase programs

Job summary

Danbury Automotive Group is seeking a Service Scheduler to serve as the Communications Hub for our Service Department. The ideal candidate will possess exceptional communication and customer service skills, strong computer proficiency, and a professional appearance.

The Service Scheduler will schedule service appointments, assist service advisors with customer communication, and support the department as needed to ensure smooth operations and a high level of customer satisfaction.

Qualifications

• Exceptional communication and customer service skills.
• Experience with Microsoft Office suite.
• Ability to present a professional appearance and demeanor.
• Available to work full-time.

Responsibilities

• Schedule service appointments.
• Answer phones and assist customers as required.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Assist managers with clerical duties as needed.
• Be friendly, professional, courteous and efficient with customers and employees.
• Familiarize yourself with department structures and internal procedures to assist customers efficiently.

Skills

Exceptional communication

Customer service

Strong computer skills

Professional appearance

Tools

Microsoft Office suite

DealerTrack

Xtime

Job description

Danbury Automotive Group is seeking a Service Scheduler to serve as the Communications Hub for our Service Department. The ideal candidate will possess exceptional communication and customer service skills, strong computer proficiency, and a professional appearance.

The Service Scheduler will schedule service appointments, assist service advisors with customer communication, and support the department as needed to ensure smooth operations and a high level of customer satisfaction.