Service Scheduler: Customer Care & Appointment Pro

Danbury Auto; Danbury (CT); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Paid Vacation

Sick Leave

Paid Holidays

Paid Training

Competitive Wage Plans

Career Growth

Employee Discounts

Vehicle Purchase Program

Job summary

Danbury Automotive Group is seeking a Service Scheduler to be the communications hub of our Service Department in Danbury, CT. You will schedule service appointments, answer phones, and assist service advisors with customer communication and clerical tasks.

A professional appearance and excellent interpersonal skills are essential. Experience with Microsoft Office and dealer management systems is preferred.

Qualifications

• Excellent communication and customer service skills.
• Professional appearance and demeanor.
• Experience with Microsoft Office suite.
• Familiarity with DealerTrack and/or Xtime systems.
• Available to work full-time.

Responsibilities

• Schedule service appointments.
• Answer phones and assist customers as required.
• Handle customer complaints diplomatically and refer to appropriate personnel.
• Assist managers with clerical duties as needed.
• Be friendly, professional, and efficient with customers and colleagues.
• Learn department procedures to assist customers efficiently.

Skills

Communication

Customer service

Professional appearance

Tools

Microsoft Office

DealerTrack

Xtime

Job description

Danbury Automotive Group is seeking a Service Scheduler to be the communications hub of our Service Department in Danbury, CT. You will schedule service appointments, answer phones, and assist service advisors with customer communication and clerical tasks.

A professional appearance and excellent interpersonal skills are essential. Experience with Microsoft Office and dealer management systems is preferred.