Automotive Service & Parts Advisor

The Pep Boys Manny Moe & Jack of California; Burbank (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Job summary

The Pep Boys Manny Moe & Jack of California is seeking a service desk associate to engage customers, schedule appointments, and assist on the sales floor and register. You will build trust, understand needs, and guide customers through parts and services to keep vehicles running at peak efficiency.

You will handle work orders, maintain the shop, and follow policies for cash, refunds, and returns while supporting management in daily operations and safety standards.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Responsibilities

• First point of contact for customers by phone and in-store, selling parts and services.
• Manage service and register transactions and maintain shop organization.
• Assist Management with customer care, work orders, and store operations.
• Follow policies on cash, credit, refunds, and returns; handle issues.
• Perform express automotive services such as tire mounting, oil changes, and inspections.
• Promote safety procedures and maintain a safe work environment.

Skills

Valid Driver's License

1 year experience in automotive

1 year sales experience

Math for commissions/discounts

Education

High School Diploma or equivalent

Job description

The Pep Boys Manny Moe & Jack of California is seeking a service desk associate to engage customers, schedule appointments, and assist on the sales floor and register. You will build trust, understand needs, and guide customers through parts and services to keep vehicles running at peak efficiency.

You will handle work orders, maintain the shop, and follow policies for cash, refunds, and returns while supporting management in daily operations and safety standards.