Automotive Service Advisor — Customer Care & Parts Sales

Pep Boys Inc; Montgomery (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time

Job summary

Pep Boys Inc is seeking a customer-oriented team member to engage customers at the service desk, sales floor, and register. You will use your product knowledge to suggest parts and services and schedule appointments to keep customer cars running smoothly.

The role emphasizes accurate transactions, vehicle inspections, and adherence to cash/credit policies. You will contribute to a safe, organized shop and collaborate with management to address issues and opportunities.

Qualifications

• Must have basic knowledge of mathematics and the ability to calculate commissions and discounts.
• Excellent communication and customer service abilities.
• One year of related experience in the automotive service environment.

Responsibilities

• First point of contact for customers in store or on phone; engage customers, schedule appointments, sell parts and service.
• Organize and drive productivity of service business through work orders and register transactions; inspect vehicles.
• Assist management with customer care, work orders, and store maintenance; support Outside Purchase ordering.

Skills

Strong verbal communication skills

Strong customer service skills

Valid Driver's License

Automotive service experience

Education

High school diploma or equivalent

Job description

Pep Boys Inc is seeking a customer-oriented team member to engage customers at the service desk, sales floor, and register. You will use your product knowledge to suggest parts and services and schedule appointments to keep customer cars running smoothly.

The role emphasizes accurate transactions, vehicle inspections, and adherence to cash/credit policies. You will contribute to a safe, organized shop and collaborate with management to address issues and opportunities.