Automotive Service Ops Director | Growth & Leadership

Rt. 8 Auto Service; Valencia (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Employee discounts

Company matching IRA

Job summary

Rt. 8 Auto Service is seeking an operations-focused leader to oversee facility operations, scheduling, and quality control. You will drive accurate estimating, manage parts and billing, and elevate customer service while guiding technicians and coordinating with owners.

The role emphasizes a team-driven environment with an emphasis on work-life balance: no nights or weekends, and a focus on clear communication and mutual respect.

Qualifications

• 3+ years managing an automotive repair facility or working as an automotive service writer.
• Solid understanding of automotive mechanical systems and current repair industry trends.
• Valid state driver's license with acceptable driving record.

Responsibilities

• Oversee Facility Operations: manage opening/closing procedures, site cleanliness and shop organization.
• Lead the Workflow: direct technician schedules, assign repair jobs and perform quality checks.
• Drive Sales & Estimating: create accurate quotes, sell repairs and order parts.
• Manage Logistics: schedule service repairs, tow-ins, track parts inventory and billing.
• Elevate Customer Service: build trust, answer inquiries and resolve concerns promptly.
• Mentor the Team: maintain a motivated staff and nurture relationships with owners and technicians.

Skills

Sales aptitude

Communication skills

Team leadership

Time management

Ownership mindset

Education

High school diploma or GED

Job description

Rt. 8 Auto Service is seeking an operations-focused leader to oversee facility operations, scheduling, and quality control. You will drive accurate estimating, manage parts and billing, and elevate customer service while guiding technicians and coordinating with owners.

The role emphasizes a team-driven environment with an emphasis on work-life balance: no nights or weekends, and a focus on clear communication and mutual respect.