Automotive Service Manager: Lead Operations & Profit

Ford Albany

Cordele (GA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Life and AD&D insurance

401(k) retirement plan

Paid time off and holidays

Employee vehicle discount

Team-oriented culture

Job summary

Powerhouse Automotive Group is seeking a Service Manager to lead the service department, overseeing operations, customer satisfaction, staff development, and financial performance. The role ensures efficient, profitable service in compliance with manufacturer and dealership standards while delivering a consistently positive customer experience.

The position requires proven leadership in automotive service, strong KPIs knowledge, and the ability to coordinate with Parts, Sales, and Accounting to

Qualifications

Experience leading automotive service departments and teams.
Strong understanding of service KPIs and financial performance.
Ability to manage multiple priorities in a fast-paced dealership.

Responsibilities

Lead and develop service department staff (advisors, technicians, support).
Oversee daily service operations ensuring efficiency and quality repairs.
Forecast goals for the department and work to meet them.
Improve customer satisfaction scores and service retention.
Ensure compliance with manufacturer standards and dealership procedures.
Monitor labor, parts sales, productivity, and profitability.

Skills

Service ops KPIs

Leadership

Customer satisfaction

Tools

Dealership management systems

Job description

The position requires proven leadership in automotive service, strong KPIs knowledge, and the ability to coordinate with Parts, Sales, and Accounting to

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