AUTOMOTIVE SERVICE MANAGER

D.W. Campbell Tire & Service; Kennesaw (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

D.W. Campbell Tire & Service in Kennesaw, GA seeks an experienced manager to lead our service department and deliver an exceptional customer experience.

You will oversee daily operations, support a high-performing team, and ensure efficient, accurate, and timely vehicle service. The ideal candidate has automotive service leadership experience, strong knowledge of service operations, and proven ability to coach staff, improve productivity, and maintain quality standards in a fast-paced

Qualifications

• Previous experience in automotive service leadership.

Responsibilities

• Lead and manage day-to-day service department operations.

Skills

Service leadership

Customer service

Communication

Organization

Problem solving

Team development

Scheduling

Tools

Service management software

CRM systems

Job description

We are seeking a motivated and experienced professional to lead our service department and deliver an exceptional customer experience. In this role, you will oversee daily operations, support a high-performing team, and help ensure efficient, accurate, and timely vehicle service. The ideal candidate is organized, customer-focused, and committed to maintaining strong quality and productivity standards.

What You’ll Do

• Lead and manage day-to-day service department operations
• Supervise, coach, and support service advisors, technicians, and support staff
• Ensure a positive customer experience from vehicle drop-off through completion
• Monitor workflow, scheduling, productivity, and service department performance
• Review repair orders for accuracy, completeness, and profitability
• Handle customer concerns professionally and work toward effective resolutions
• Track department metrics and implement strategies to improve results
• Partner with other departments to support overall business goals
• Maintain compliance with company policies, safety standards, and operational procedures
• Support training, development, and performance improvement efforts across the team

What We’re Looking For

• Previous experience in automotive service leadership or a related management role
• Strong knowledge of service department operations, processes, and customer service best practices
• Excellent communication, problem-solving, and organizational skills
• Ability to lead, motivate, and develop a team in a fast-paced environment
• Experience managing schedules, performance goals, and operational priorities
• Comfort working with service systems, repair documentation, and reporting tools
• Professional, customer-oriented approach with strong attention to detail

Preferred Qualifications

• Experience in an automotive dealership or independent repair facility
• Knowledge of warranty processes, service sales, and fixed operations
• Familiarity with service management software and CRM systems
• Prior success improving customer satisfaction and departmental efficiency

What We Offer

• Opportunity to lead a dynamic and customer-focused team
• Supportive work environment with room for growth and development
• Competitive compensation package, based on experience and performance
• The chance to make a meaningful impact on service operations and customer satisfaction