Automotive - General Manager

TOOLES SAN CARLOS; San Carlos (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Performance-based bonuses

Career growth opportunities

Job summary

A growing automotive service company is seeking a hands-on Director of Operations to optimize its network of repair centers across the United States. The ideal candidate will oversee daily operations, implement best practices, and drive continuous improvements in performance and customer satisfaction. Strong leadership experience in the automotive sector, excellent communication skills, and a results-oriented approach are essential. A competitive salary and comprehensive benefits package are offered for this pivotal role.

Qualifications

• Proven leadership experience in automotive service, repair, or operations management.
• Strong understanding of shop operations, including workflow and customer service.
• Ability to analyze data and make informed business decisions.
• Ability to analyze data and make informed business decisions.
• Hands-on, results-oriented mindset with leadership by example.

Responsibilities

• Oversee day‑to‑day operations across multiple repair and service locations.
• Implement standardized processes for workflow and customer service.
• Monitor key performance metrics including productivity and customer satisfaction.
• Collaborate with the executive team to set operational goals.
• Lead, coach, and develop regional and store managers.
• Lead, coach, and develop regional and store managers to meet performance targets.
• Manage budgets, control costs, and analyze financial performance to maximize profitability.
• Ensure compliance with safety standards, company policies, and regulatory requirements.
• Build and maintain strong relationships with vendors, suppliers, and team members.
• Foster a culture of accountability, teamwork, and exceptional customer service.

Skills

Leadership experience in automotive service

Understanding of shop operations

Communication skills

Data analysis

Results-oriented mindset

Tools

Shop management systems

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Role

We’re seeking a highly motivated and experienced Director of Operations to lead and optimize our growing network of automotive repair and service centers. This role is responsible for ensuring operational excellence, superior customer experience, and profitability across all locations. The ideal candidate is a hands‑on leader with strong business acumen, proven team‑leadership skills, and a passion for driving performance and growth in a fast‑paced environment.

Key Responsibilities

• Oversee day‑to‑day operations across multiple repair and service locations.
• Implement standardized processes for workflow, scheduling, and customer service.
• Monitor key performance metrics including productivity, profitability, and customer satisfaction.
• Collaborate with the executive team to set operational goals and strategic growth plans.
• Drive continuous improvement in shop efficiency, technician productivity, and customer retention.
• Lead, coach, and develop regional and store managers to meet performance targets.
• Manage budgets, control costs, and analyze financial performance to maximize profitability.
• Ensure compliance with safety standards, company policies, and regulatory requirements.
• Build and maintain strong relationships with vendors, suppliers, and team members.
• Foster a culture of accountability, teamwork, and exceptional customer service.

What We’re Looking For

• Proven leadership experience in automotive service, repair, or operations management (multi‑location experience strongly preferred).
• Strong understanding of shop operations, including workflow, parts management, and customer service.
• Excellent communication, organizational, and leadership skills.
• Ability to analyze data and make informed business decisions.
• Hands‑on, results‑oriented mindset with the ability to lead by example.
• Proficiency with shop management systems and performance metrics.

Why Join Us

• Competitive base salary with performance‑based bonus opportunities.
• Comprehensive benefits package (medical, dental, vision, 401(k), paid time off).
• Career growth opportunities with a rapidly expanding automotive service brand.
• Supportive, team‑oriented culture focused on excellence and integrity.

Ready to take the next step in your automotive leadership career?

Apply today and join a company that values results, innovation, and people.