Automotive Service Manager — Lead Techs & Customer Care

Bridgestone America, Inc.; Charlotte (NC); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

401(k) match

On-the-job training

Job summary

Bridgestone Retail Operations is seeking a hands-on auto service leader to manage customer relationships and supervise technicians. You will coach staff, assist with parts purchases, and ensure quality standards while driving store performance.

Ideal candidates have extensive auto service experience, are skilled in team leadership, and can build lasting customer loyalty. This full-time on-site role offers competitive pay and benefits.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Strong problem-solving and communication skills.
• Ability to recruit and coach technicians.
• Willingness to continue education and stay current.

Responsibilities

• Assign and schedule work duties to auto service staff.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention and customer satisfaction.
• Drive sales through proactive customer interactions.
• Ensure compliant and efficient store operations.

Skills

Customer service

Leadership

Communication

Scheduling

Hiring and training

Education

High School Diploma or equivalent

2 year degree or equivalent

Tools

ASE certifications

Job description

Bridgestone Retail Operations is seeking a hands-on auto service leader to manage customer relationships and supervise technicians. You will coach staff, assist with parts purchases, and ensure quality standards while driving store performance.

Ideal candidates have extensive auto service experience, are skilled in team leadership, and can build lasting customer loyalty. This full-time on-site role offers competitive pay and benefits.