Automotive Service Manager: Lead & Mentor Tech Team

Bridgestone America, Inc.; Springfield (TN); On-site; USD 27,000 - 40,000; Full time

Job summary

Bridgestone America, Inc. is seeking an automotive service leader to manage customer relationships and supervise vehicle technicians. The role includes coaching, scheduling, and supporting parts and equipment procurement, with a focus on service quality and customer satisfaction.

The position emphasizes team leadership, staff training, inventory control, and adherence to quality standards while driving retention and service excellence at Bridgestone Retail Operations locations.

Qualifications

• Problem solving – customer complaints.
• Lead and coach others.
• Inventory management, scheduling, equipment maintenance.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serving all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensuring high teammate retention.
• Maintain compliance with quality standards.
• Developing customer satisfaction and retention.
• Other duties as assigned.

Skills

Problem solving – customer complaints

Lead and coach others

Inventory management

Scheduling

Communication skills

Recruit technicians

Education

2-year degree or equivalent

High School Diploma or equivalent

Job description

Bridgestone America, Inc. is seeking an automotive service leader to manage customer relationships and supervise vehicle technicians. The role includes coaching, scheduling, and supporting parts and equipment procurement, with a focus on service quality and customer satisfaction.

The position emphasizes team leadership, staff training, inventory control, and adherence to quality standards while driving retention and service excellence at Bridgestone Retail Operations locations.