Auto Service Manager - Lead Techs & Customer Care

Bridgestone Americas; Ocala (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations (BSRO) is seeking a hands-on Service Manager to lead automotive technicians, manage customer relationships, and oversee shop operations. You will assign work, coach staff, and help direct parts purchasing while ensuring service quality and safety.

The role emphasizes strong people skills, process discipline, and a focus on customer satisfaction and retention. A High School diploma, 4 years of auto service experience, and a valid driver’s license are required.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license to test drive vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention through proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Customer service

Leadership

Scheduling

Inventory management

Team coaching

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a hands-on Service Manager to lead automotive technicians, manage customer relationships, and oversee shop operations. You will assign work, coach staff, and help direct parts purchasing while ensuring service quality and safety.

The role emphasizes strong people skills, process discipline, and a focus on customer satisfaction and retention. A High School diploma, 4 years of auto service experience, and a valid driver’s license are required.