Auto Service Manager: Lead Techs & Customer Care

Bridgestone Americas, Inc.; Duncanville (TX); On-site; USD 2,893,000 - 4,271,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations (BSRO) is seeking a skilled Auto Service Manager to lead customer relationships and a service team in a fast-paced store environment. You will supervise technicians, assist with parts purchases, and drive sales while maintaining service quality.

The role requires automotive expertise, leadership ability, and a focus on customer satisfaction. Strong communication and organizational skills are essential, with a commitment to ongoing ASE certification support and team

Qualifications

• High School Diploma or equivalent is required.
• 4 years of auto service technical experience are required.
• 1 year of service manager or service writer experience are required.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee hiring and training of auto service team.
• Ensure high teammate retention and quality standards.
• Maintain exceptional customer satisfaction and retention through effective communication and issue resolution.
• Serve as primary contact for customer inquiries and feedback to build long-term relationships.
• Manage paperwork, financial transactions, and adherence to company policies.
• Drive sales through proactive customer interactions and vehicle inspections.
• Provide insights to front of shop to facilitate product and service sales.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking a skilled Auto Service Manager to lead customer relationships and a service team in a fast-paced store environment. You will supervise technicians, assist with parts purchases, and drive sales while maintaining service quality.

The role requires automotive expertise, leadership ability, and a focus on customer satisfaction. Strong communication and organizational skills are essential, with a commitment to ongoing ASE certification support and team