Auto Service Manager: Lead Techs & Customer Care

bridgestone; Duluth (GA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

ASE certifications

Flexible schedule

401(k) match

Daily pay

Job summary

Bridgestone Retail Operations seeks a capable store leadership professional to manage auto service staff, coordinate technician activities, and enhance customer satisfaction. You will oversee hiring, training, and retention while ensuring quality standards and smooth store operations.

The role emphasizes driving service sales, managing inventories, and ongoing education to stay current with automotive repair issues. Must hold a valid driver’s license for test drives.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Job description

Bridgestone Retail Operations seeks a capable store leadership professional to manage auto service staff, coordinate technician activities, and enhance customer satisfaction. You will oversee hiring, training, and retention while ensuring quality standards and smooth store operations.

The role emphasizes driving service sales, managing inventories, and ongoing education to stay current with automotive repair issues. Must hold a valid driver’s license for test drives.