Automotive Service Manager: Lead Technicians & Customer Care

Bridgestone Americas, Inc.; Charlotte (NC); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision - Starting

Paid vacation and holidays

On-the-job training and ASE certs

Flexible work schedule

401(k) match

Daily pay available

Job summary

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and operates over 2,200 stores. Based in Nashville, TN, the role combines automotive repair knowledge with people skills to lead technicians and support parts purchases.

The position emphasizes staff scheduling, training, and delivering outstanding customer service while maintaining safety and company standards. Competitive pay and benefits are offered.

Qualifications

• Ability to manage inventory, scheduling, and equipment maintenance.
• Strong customer service and communication skills.
• Willingness to recruit and coach technicians.

Responsibilities

• Assign and schedule work to auto service staff.
• Oversee hiring and training of auto service team.
• Ensure exceptional customer satisfaction and retention.
• Drive sales through proactive customer interactions and vehicle inspections.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

2 year degree preferred

Job description

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and operates over 2,200 stores. Based in Nashville, TN, the role combines automotive repair knowledge with people skills to lead technicians and support parts purchases.

The position emphasizes staff scheduling, training, and delivering outstanding customer service while maintaining safety and company standards. Competitive pay and benefits are offered.