Automotive Service Manager — Lead Tech Team & Growth

Bridgestone America, Inc.; Cedar Rapids (IA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401k match

On-demand pay

Sign-on bonus ($2,000)

Job summary

Bridgestone Retail Operations is seeking an experienced Auto Service Manager to lead a busy shop in Cedar Rapids. You will manage technicians, coach staff, and ensure excellent customer service while driving sales and maintaining quality standards.

Ideal candidates will have 4+ years in auto service, at least 1 year in a service management or writer role, and strong leadership, communication, and problem-solving skills. A sign-on bonus is offered for first-time hires.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Auto service experience

Leadership

Customer service

Scheduling

Inventory management

Communication

Recruitment

Coaching

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking an experienced Auto Service Manager to lead a busy shop in Cedar Rapids. You will manage technicians, coach staff, and ensure excellent customer service while driving sales and maintaining quality standards.

Ideal candidates will have 4+ years in auto service, at least 1 year in a service management or writer role, and strong leadership, communication, and problem-solving skills. A sign-on bonus is offered for first-time hires.