Auto Service Manager | Lead Tech Team & Customer Experience

Bridgestone Americas; Altoona (IA); On-site; USD 62,609,000 - 97,825,000; Full time

Benefits offered by this job

Medical, dental and vision for day 1

Paid vacation and holidays

ASE certifications

Job summary

Bridgestone Retail Operations is seeking a Service Manager to lead the auto service team in a Bridgestone store. You will balance technician coaching, customer relationships, and ongoing shop operations.

Responsibilities include scheduling, hiring and training, ensuring quality standards, and driving sales while maintaining high customer satisfaction. A sign-on bonus and competitive pay range are offered.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Develop understanding of business operations in the automotive service environment to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide insights to the front of the shop to facilitate product and service sales.

Skills

Auto service experience

Leadership

Customer service

Hiring & training

Inventory management

Scheduling

Communication

Recruiting technicians

Driver's license

Willingness to continue education

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone Retail Operations is seeking a Service Manager to lead the auto service team in a Bridgestone store. You will balance technician coaching, customer relationships, and ongoing shop operations.

Responsibilities include scheduling, hiring and training, ensuring quality standards, and driving sales while maintaining high customer satisfaction. A sign-on bonus and competitive pay range are offered.