Automotive Service Manager: Lead Team, CSI & Growth

Asbury Automotive Group; Jacksonville (FL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Job summary

Asbury Automotive Group is seeking an Automotive Service Manager to oversee the service department, manage a diverse team of technicians, advisors, and support staff, and drive operational success in a fast-paced environment.

You will forecast goals, manage budgets, and collaborate with Parts and Shop Foreman to ensure timely, quality vehicle service and customer satisfaction. This role requires strong leadership, technical aptitude, and a commitment to Asbury’s values.

Qualifications

• 3+ years in automotive service leadership roles (Service Writer/Assistant Manager or Manager)
• Strong customer service skills and ability to lead a team
• Experience with CDK or other automotive software
• Ability to motivate, train and develop staff
• Ability to handle customer complaints and maintain CSI

Responsibilities

• Oversee service department operations and staff (technicians, service advisors, call center, detailers, shuttle)
• Manage schedules and pay plans
• Forecast goals and department budgets
• Coordinate with Parts Manager for timely parts turnaround
• Ensure timely vehicle service and quality control
• Lead meetings and communicate with customers about maintenance needs
• Drive profitability through service with quality and efficiency
• Recruit and partner with technical schools for technicians

Skills

Team management

Customer service

Technical aptitude

People development

Communication

CDK experience

Tools

CDK or similar software

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The primary responsibilityof the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asburys specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Otherdutiesto be determined bymanagement
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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