Automotive Service Team Lead | Grow, Coach & CSI Impact

Performance Automotive; Cincinnati (OH); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

Zusammenfassung

Performance Automotive is seeking an Assistant Automotive Service Manager to support daily operations of a high-volume service department. You will help lead service advisors and technicians, ensure customer satisfaction, and drive department sales and profitability.

The role requires 3+ years in automotive service, strong leadership and communication, and experience with dealership management systems. This on-site position offers growth opportunities and ongoing training.

Qualifikationen

• 3+ years of automotive service experience, preferably in a leadership or advisor role.
• Strong knowledge of automotive repair processes and service department operations.
• Excellent communication and customer service skills.
• Proven ability to lead teams and manage multiple priorities.
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, or similar preferred).
• Valid driver's license and acceptable driving record.

Aufgaben

• Assist the Service Manager with daily service department operations.
• Support, coach, and develop service advisors and support staff.
• Monitor workflow and technician productivity to ensure efficient vehicle repairs and maintenance.
• Help maintain high levels of customer satisfaction and resolve customer concerns professionally.
• Review repair orders for accuracy, completeness, and compliance with dealership standards.
• Forward thinkin, build an execute project(s) and timelines
• Ensure warranty, manufacturer, and dealership policies are followed.
• Monitor appointment scheduling and service retention efforts.
• Assist in achieving department sales, gross profit, and CSI goals.
• Maintain a safe, clean, and organized service department.
• Collaborate with Parts, Sales, and Warranty departments to ensure a seamless customer experience.
• Step into leadership responsibilities in the absence of the Service Manager.

Kenntnisse

Automotive service experience

Leadership

Communication

Customer service

Team leadership

Time management

Tools

CDK

Reynolds & Reynolds

Dealertrack

Tekion

Jobbeschreibung

Performance Automotive is seeking an Assistant Automotive Service Manager to support daily operations of a high-volume service department. You will help lead service advisors and technicians, ensure customer satisfaction, and drive department sales and profitability.

The role requires 3+ years in automotive service, strong leadership and communication, and experience with dealership management systems. This on-site position offers growth opportunities and ongoing training.