Automotive Service Manager: Lead Talent, Boost CSI

Asbury Automotive Group; Tucson (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Semi-Monthly pay

Paid holidays

Paid time off

Paid training

Stock Awards

Insurance: medical, vision, dental

401k with company match

Tuition assistance

Job summary

Asbury Automotive Group seeks an Automotive Service Manager to lead the service department, manage schedules, and drive operational success. You will work with parts and shop foreman to ensure timely, quality service and strong CSI.

You will recruit technicians, train staff, handle customer concerns, and uphold Asbury standards while maintaining a safe workplace. This role requires a track record in automotive service management and a fast-paced environment.

Qualifications

• 3+ years as automotive Service Writer/Service Assistant Manager
• Experience with automotive software
• Strong customer service skills
• Able to pass pre-employment screens
• Ability to manage in a fast-paced environment

Responsibilities

• Oversee service department operations and drive success
• Manage employee schedules and pay plans
• Forecast department goals and objectives
• Coordinate with Parts Manager for parts turnaround
• Lead service department meetings and training
• Prepare and administer annual operating budget
• Grow fixed operation through CSI, advertising, and utilization
• Recruit technicians through partnerships with technical schools
• Handle customer complaints effectively
• Maintain safe workplace and company standards
• Develop and motivate staff to deliver value to guests

Skills

Team leadership

Customer service

CDK software

Technical aptitude

Team management

Scheduling

Budgeting

Communication

Vendor management

Tools

CDK Automotive Software

Job description

Asbury Automotive Group seeks an Automotive Service Manager to lead the service department, manage schedules, and drive operational success. You will work with parts and shop foreman to ensure timely, quality service and strong CSI.

You will recruit technicians, train staff, handle customer concerns, and uphold Asbury standards while maintaining a safe workplace. This role requires a track record in automotive service management and a fast-paced environment.