Automotive Service Manager: Lead Team, Boost CSI & Growth

Asbury Automotive Group; Albuquerque (NM); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Company health plans

Résumé du poste

Asbury Automotive Group is seeking an Automotive Service Manager to lead the Albuquerque service department. You will oversee technicians, service advisors, and support staff while driving CSI, profitability, and efficient service delivery.

The role requires 3+ years in automotive service management, strong customer service, and proficiency with CDK or similar software. You will coach staff, manage schedules, and collaborate with parts and OEM partners to ensure quality customer experiences.

Qualifications

• Must have 3+ years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience is required.
• Strong customer service skills are a must; ability to motivate and develop a team.
• Experience with CDK or other automotive software required; strong technical aptitude.

Responsabilités

• Oversee the service department and drive operational success (technicians, service advisors, call center, attendants, detailers, shuttle).
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department and strive to meet them.
• Coordinate with Parts Manager for timely parts turnaround.
• Prepare and administer annual operating budget for the service department.
• Maintain CSI and profitability through efficient service operations.
• Coach and develop staff and partners with technical schools/OEM vendors.

Connaissances

Team leadership

Customer service

Budgeting

Scheduling

Operational excellence

Outils

CDK Software

Description du poste

Asbury Automotive Group is seeking an Automotive Service Manager to lead the Albuquerque service department. You will oversee technicians, service advisors, and support staff while driving CSI, profitability, and efficient service delivery.

The role requires 3+ years in automotive service management, strong customer service, and proficiency with CDK or similar software. You will coach staff, manage schedules, and collaborate with parts and OEM partners to ensure quality customer experiences.