Automotive Service Director: Lead Growth & Service

Asbury Automotive Group; Braintree (MA); Sur place; USD 180 000 - 220 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid holidays

Paid training

Stock Awards

401k with company match

Employee discounts

Résumé du poste

Asbury Automotive Group in Massachusetts is seeking an Automotive Service Director to lead the service department, drive operational success, and inspire a team of technicians, service writers, and coordinators.

This role requires a proven track record in automotive service management, strong leadership, and experience with CDK or equivalent software, with a focus on CSI, efficiency, and guest experience.

Qualifications

• Must have proven leadership in automotive service management.
• Experience growing fixed operation performance and CSI metrics.
• Background with automotive software systems (CDK preferred).
• Strong customer-focused communication and staff development skills.

Responsabilités

• Oversee service department operations and staff (technicians, service advisors, call center).
• Manage schedules and pay plans; forecast department goals.
• Coordinate with Parts Manager for timely parts turnaround.
• Collaborate with shop foreman to ensure timely service and quality.
• Present and manage annual operating budget for the service dept.
• Drive gross profit growth while maintaining service quality and safety.

Connaissances

Customer service

Team leadership

Technical aptitude

CDK/ automotive software

Outils

CDK or other automotive software

Description du poste

Asbury Automotive Group in Massachusetts is seeking an Automotive Service Director to lead the service department, drive operational success, and inspire a team of technicians, service writers, and coordinators.

This role requires a proven track record in automotive service management, strong leadership, and experience with CDK or equivalent software, with a focus on CSI, efficiency, and guest experience.