Automotive Service Manager - Lane Lead & Talent Builder

Asbury Automotive Group; Westminster (MD); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Stock awards

Insurance and retirement plans

Job summary

Asbury Automotive Group is seeking an Assistant Service Manager/Lane Manager in Westminster, MD to support the service department operations and lead a team of technicians, advisors, and support staff. You will drive a culture of exceptional guest experiences and high CSI while coordinating warranty campaigns and service throughput.

The role requires 3+ years in an automotive service setting, strong communication skills, and the ability to manage in a fast-paced environment.

Qualifications

• Must have three plus years in an Automotive Service Department.
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager.
• Must have a valid Driver's License.
• Must be able to pass pre-employment background check and drug screen.

Responsibilities

• Assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers and service lane.
• Coordinate and motivate staff to deliver exceptional guest experiences and high CSI.
• Ensure warranty campaigns, recalls and updates are completed accurately and timely.
• Lead meetings and drive process improvements in service operations.

Skills

Team leadership

Customer service

Verbal and written communication

Fast-paced environment

Staff mentoring/training

Tools

CDK Software

Job description

Asbury Automotive Group is seeking an Assistant Service Manager/Lane Manager in Westminster, MD to support the service department operations and lead a team of technicians, advisors, and support staff. You will drive a culture of exceptional guest experiences and high CSI while coordinating warranty campaigns and service throughput.

The role requires 3+ years in an automotive service setting, strong communication skills, and the ability to manage in a fast-paced environment.