Senior Automotive Service Manager – Lead Growth & CSI

North American Companies; Hanover (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Employee discounts on vehicle Purch</n

Job summary

North American Companies is seeking a dynamic Automotive Service Manager to lead a high-performing service department. The role requires dealership experience, exceptional CSI, and a proven ability to motivate and manage a service team to achieve sales and profitability goals.

Responsibilities include coaching staff, optimizing workloads and schedules, maintaining safety standards, and maintaining strong relations with manufacturers.

Qualifications

• Dealership management experience required.
• Proven record of leading service teams to high CSI.
• Excellent communication and organizational skills.
• ASE or manufacturer certifications are a plus.

Responsibilities

• Provide high quality customer service and satisfaction.
• Lead and coach a dynamic service team.
• Manage workloads and schedules for service staff.
• Achieve service department goals in sales and profitability.
• Ensure safety compliance and proper policies.
• Collaborate with factories and warranty services.

Skills

Dealership leadership

Customer service

Team motivation

Communication skills

Problem solving

Education

HS Diploma

College degree preferred

ASE certification a plus

Tools

Dealertrack experience

Job description

North American Companies is seeking a dynamic Automotive Service Manager to lead a high-performing service department. The role requires dealership experience, exceptional CSI, and a proven ability to motivate and manage a service team to achieve sales and profitability goals.

Responsibilities include coaching staff, optimizing workloads and schedules, maintaining safety standards, and maintaining strong relations with manufacturers.