Automotive Service Manager: Lead High-Impact Team

Express Oil Change & Tire Engineers; Wesley Chapel (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Express Oil Change & Tire Engineers in Wesley Chapel, FL is seeking an Automotive Service Manager to lead the service department, coach technicians, and collaborate with the Store Manager to drive excellence and customer satisfaction in a fast-paced shop.

You will oversee recruiting support, scheduling, safety, inventory, and daily operations, while mentoring teammates, enforcing standards, and ensuring proper inspections and OSHA compliance to achieve performance objectives.

Qualifications

• Minimum 2 years’ experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Outstanding leadership and store management skills.
• Excellent verbal and written communication.

Responsibilities

• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards.
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel.
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.
• Ensuring store safety, including the use of and maintenance of safety equipment.
• Ensuring equipment/hardware layout and positioning within the service department.
• Supervising shop area, equipment and teammates for compliance with company safety procedure.
• Coaching personnel on enforcing wheel torqueing process.
• Ensures that proper inspections are being conducted.

Skills

Leadership

Store management

Communication

Mentoring

Customer relations

Organizational skills

Attention to detail

OSHA compliance

ISI systems

Tools

ISI systems

Job description

Express Oil Change & Tire Engineers in Wesley Chapel, FL is seeking an Automotive Service Manager to lead the service department, coach technicians, and collaborate with the Store Manager to drive excellence and customer satisfaction in a fast-paced shop.

You will oversee recruiting support, scheduling, safety, inventory, and daily operations, while mentoring teammates, enforcing standards, and ensuring proper inspections and OSHA compliance to achieve performance objectives.