Automotive Service Manager: Lead, Coach & Grow

Express-Oil-Change-; Live Oak (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Express Oil Change & Tire Engineers is seeking an Automotive Service Manager to lead the service department, coach technicians, and drive operational excellence. You will work closely with the Store Manager to recruit, schedule, and supervise a high-performing team while ensuring safety and high customer satisfaction.

You will develop team members, manage parts and inventory, and uphold service standards across daily operations in a fast-paced store environment.

Qualifications

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Manager role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws and MSDS Compliance.

Responsibilities

• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions.
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards.
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel.
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.
• Ensuring store safety, including the use of and maintenance of safety equipment.
• Ensuring equipment/hardware layout and positioning within the service department.
• Supervising shop area, equipment and teammates for compliance with company safety procedure.
• Coaching personnel on enforcing wheel torqueing process.
• Ensures that proper inspections are being conducted.

Skills

Leadership

Store management

Customer service

Communication

OSHA/MSDS

Team mentoring

Operational coaching

Job description

Express Oil Change & Tire Engineers is seeking an Automotive Service Manager to lead the service department, coach technicians, and drive operational excellence. You will work closely with the Store Manager to recruit, schedule, and supervise a high-performing team while ensuring safety and high customer satisfaction.

You will develop team members, manage parts and inventory, and uphold service standards across daily operations in a fast-paced store environment.