Automotive Service Manager: Lead Growth & Service

Jenkins Mazda; Ocala (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical - BCBS 4 plans

Dental

Vision

Term Life

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days

401(k) with employer match

Employee Assistant Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Mazda in Florida seeks an experienced Automotive Service Manager to lead the service department across the Crystal River to Brooksville region. The role drives performance, motivates a high-performing team, and delivers world-class customer satisfaction and profitability.

The ideal candidate has dealer-level experience, a valid driver’s license, post-secondary automotive training, ASE certification (or willingness to obtain), and a track record of strong technical and customer service

Qualifications

• Leadership experience in a dealer-level or large facility service department.
• Strong customer service orientation with ability to manage expectations.
• Excellent communication with both customers and technicians.

Responsibilities

• Meets/greets customers in person or on phone.
• Arranges prompt and accurate diagnosis of reported problem.
• Makes best-value repair recommendations based on problem.
• Manages delivery of required repair action and sets client expectations.
• Maintains documentation including PO, invoices, and work orders.
• Enforces safety standards and maintains inventory accuracy.
• Leads and develops service repair team; recruits and mentors staff.
• Takes ownership and accountability for service operations.

Skills

Leadership

Customer service

Communication

Education

Post-secondary automotive training

ASE certification

Job description

Jenkins Mazda in Florida seeks an experienced Automotive Service Manager to lead the service department across the Crystal River to Brooksville region. The role drives performance, motivates a high-performing team, and delivers world-class customer satisfaction and profitability.

The ideal candidate has dealer-level experience, a valid driver’s license, post-secondary automotive training, ASE certification (or willingness to obtain), and a track record of strong technical and customer service