Automotive Service Manager: Lead Team & Drive Excellence

Jenkins Acura; Ocala (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical- 4 plans (BCBS)

Dental

Vision

Term Life

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days (annually)

401(k) with an employer match

Employee Assistance Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Acura in Florida is seeking an experienced Automotive Service Manager to lead the service department across the Crystal River to Brooksville region. You will supervise technicians, manage diagnostics and repairs, and ensure exceptional customer experiences while maintaining efficient shop operations.

The ideal candidate will have dealer-level or large facility experience, post-secondary automotive training, ASE certification or willingness to obtain it, and a proven track record of

Qualifications

• Two years of dealer-level or large facility service experience.
• Unrestricted driver’s license with clean driving record.
• Post-secondary automotive training completed.
• ASE certification or willingness to obtain it.
• Strong technical and customer service performance record.

Responsibilities

• Meets/greets customers in person or on phone.
• Arranges prompt and accurate diagnosis of reported problem.
• Makes best-value repair recommendations based upon nature of the problem.
• Manages delivery of required repair action by setting and managing customer expectations.
• Maintains documentation, including PO, invoices, work orders, reports, etc.

Skills

Leadership

Customer service

Communication

Problem solving

Team building

Education

ASE Certification

Post-secondary automotive training

Tools

Dealership software

Job description

Jenkins Acura in Florida is seeking an experienced Automotive Service Manager to lead the service department across the Crystal River to Brooksville region. You will supervise technicians, manage diagnostics and repairs, and ensure exceptional customer experiences while maintaining efficient shop operations.

The ideal candidate will have dealer-level or large facility experience, post-secondary automotive training, ASE certification or willingness to obtain it, and a proven track record of