Automotive Service Manager: Lead a World‑Class Service Team

Jenkins Kia of Gainesville; Ocala (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans (BCBS)

Dental

Vision

Term Life insurance

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days

401(k) with employer match

Employee Assistance Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Kia of Gainesville is seeking an experienced Automotive Service Manager to lead a busy service department across the Crystal River to Brooksville, Florida region. You will drive performance, mentor a high‑caliber team, and deliver world‑class customer service while maximizing profitability.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, and ASE certification (or willingness to obtain).

Qualifications

• Must have a valid driver's license and clean driving record.
• Minimum of 2 years dealer-level or large facility experience.
• Post-secondary automotive training and ASE certification (or willingness to obtain).
• Strong technical knowledge with a proven customer service track record.

Responsibilities

• Greet customers in person or by phone and assess their service needs.
• Coordinate diagnosis and repair planning with technicians; communicate options and timelines.
• Deliver best-value repair recommendations based on problem nature and customer priorities.
• Lead and mentor the service team to maintain high-quality service and customer satisfaction.
• Maintain documentation (work orders, invoices, PO) and ensure safety standards are followed.
• Recruit, hire, and develop staff; own service operations and policy adherence.

Skills

Leadership

Customer service

Communication

Problem solving

Team development

Education

ASE certification

Automotive training

Job description

Jenkins Kia of Gainesville is seeking an experienced Automotive Service Manager to lead a busy service department across the Crystal River to Brooksville, Florida region. You will drive performance, mentor a high‑caliber team, and deliver world‑class customer service while maximizing profitability.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, and ASE certification (or willingness to obtain).