Automotive Service Manager: Lead World‑Class Service

Jenkins Auto Group; Ocala (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Term Life Insurance

401(k) with employer match

PTO / Sick days

Job summary

Jenkins Auto Group in Florida is seeking an experienced Automotive Service Manager to lead the Crystal River to Brooksville service region. You will drive department performance, mentor a high‑performing team, and deliver world‑class customer service while maximizing profitability.

The ideal candidate will have an unrestricted driver’s license, dealer‑level experience, post‑secondary automotive training, ASE certification (or willingness to obtain), and a proven track record in service

Qualifications

• Minimum of two years of dealer-level or large facility experience.
• Certified by the National Institute for Automotive Service Excellence (or willing to obtain certification).
• Unrestricted driver’s license with clean driving record.
• Strong technical and customer service performance.

Responsibilities

• Meets/greets customers in person or on phone.
• Arranges prompt and accurate diagnosis of reported problem.
• Makes best-value repair recommendations based upon nature of the problem.
• Manages delivery of required repair action by setting and managing customer expectations.
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards.
• Ensures appropriate parts inventory is maintained.
• Leads service repair team with a focus on a white-glove environment.
• Recruits, interviews, and hires top talent to maintain high-quality service levels.
• Develops, mentors, and motivates staff.
• Takes ownership and accountability for service operations.
• Adheres to company policies, procedures and safety standards.
• Performs other duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Education

ASE Certification

Post-secondary automotive training

Job description

Jenkins Auto Group in Florida is seeking an experienced Automotive Service Manager to lead the Crystal River to Brooksville service region. You will drive department performance, mentor a high‑performing team, and deliver world‑class customer service while maximizing profitability.

The ideal candidate will have an unrestricted driver’s license, dealer‑level experience, post‑secondary automotive training, ASE certification (or willingness to obtain), and a proven track record in service