Automotive Service Manager — Lead a World‑Class Service Team

Jenkins Chrysler Dodge Jeep Ram of Homosassa; Ocala (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Term Life

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days

401(k) with an employer match

Employee Assistant Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Chrysler Dodge Jeep Ram of Homosassa in Florida is seeking an experienced Automotive Service Manager for the Crystal River to Brooksville region. This role leads a high-performance service team, oversees repair operations, and drives customer satisfaction and profitability.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, ASE certification or willingness to obtain it, and a strong track record in customer service and leadership.

Qualifications

• Minimum of two years of dealer-level or large facility experience.
• Post-secondary automotive training; ASE certification or willingness to obtain.
• Unrestricted driver’s license and clean driving record.

Responsibilities

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Manages service repair team and promotes a white-glove environment
• Recruits, interviews, and hires top talent to maintain high-quality service levels
• Develops, mentors, and motivates staff
• Takes ownership and accountability for service operations
• Adheres to all company policies, procedures and safety standards
• Performs other duties as assigned

Job description

Jenkins Chrysler Dodge Jeep Ram of Homosassa in Florida is seeking an experienced Automotive Service Manager for the Crystal River to Brooksville region. This role leads a high-performance service team, oversees repair operations, and drives customer satisfaction and profitability.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, ASE certification or willingness to obtain it, and a strong track record in customer service and leadership.