Senior Service Advisor - Auto Care & Growth

Hireology, Inc.; Boone (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan + Match

Paid time off and vacation

Profit Sharing

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Job summary

Moffitts Ford in Boone, IA is hiring a Service Advisor. The role focuses on understanding customer needs, aligning service options, and keeping customers informed throughout the repair process. Candidates should have at least 1 year in a service advisory role and demonstrate a sharp customer service focus.

We offer comprehensive benefits, growth opportunities, paid training, and an equal opportunity workplace. High school diploma or higher and a valid driver’s license are required.

Qualifications

• At least 1 year of experience in a service advisor role.
• Strong focus on providing excellent customer service.
• High school diploma or higher.
• Clean driving record and valid driver's license.
• Driven personality, eager to improve and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed.
• Understand customer; match requirements and concerns to various service options.
• Explain service being performed and keep customer informed throughout the service.
• Stay up to date on new products, features and training as required.
• Maintain a service customer follow up system that supports repeat and referral business.
• Maintain a high CSI rating by handling customer complaints promptly and professionally.

Skills

Customer service

Communication

Team collaboration

Driven personality

Education

High school diploma or higher

Job description

Moffitts Ford in Boone, IA is hiring a Service Advisor. The role focuses on understanding customer needs, aligning service options, and keeping customers informed throughout the repair process. Candidates should have at least 1 year in a service advisory role and demonstrate a sharp customer service focus.

We offer comprehensive benefits, growth opportunities, paid training, and an equal opportunity workplace. High school diploma or higher and a valid driver’s license are required.