Quick Lane Manager

Moffitt's Ford Lincoln; Boone (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan + Match

Paid time off and vacation

Profit Sharing

Growth opportunities

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Job summary

Moffitts Ford in Boone, IA is hiring a Service Advisor. The role focuses on understanding customer needs, aligning service options, and keeping customers informed throughout the repair process. Candidates should have at least 1 year in a service advisory role and demonstrate a sharp customer service focus.

We offer comprehensive benefits, growth opportunities, paid training, and an equal opportunity workplace. High school diploma or higher and a valid driver’s license are required.

Qualifications

• At least 1 year of experience in a service advisor role.
• Strong focus on providing excellent customer service.
• High school diploma or higher.
• Clean driving record and valid driver's license.
• Driven personality, eager to improve and support internal teams.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed.
• Understand customer; match requirements and concerns to various service options.
• Explain service being performed and keep customer informed throughout the service.
• Stay up to date on new products, features and training as required.
• Maintain a service customer follow up system that supports repeat and referral business.
• Maintain a high CSI rating by handling customer complaints promptly and professionally.

Skills

Customer service

Communication

Team collaboration

Driven personality

Education

High school diploma or higher

Job description

At Moffitts Ford, we strive to make every customer a customer for life. As a family owned and operated business since 1928, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Moffitts Ford is absolutely critical to its success. Our promise is to keep delivering great service and value that our community has come to expect from our dealership through the years.

Come see why we were awarded a TOP WORKPLACE IN IOWA for 2026!

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Profit Sharing
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 1 year experience in service advisor role
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.