Service Advisor – Customer Focus, Growth & Relocation

Griffith Ford San Marcos; San Marcos (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401K Matching

Employee Discounts

Professional Development Opportunities

Will cover relocation expenses

Job summary

A Ford dealership is seeking a Service Advisor to manage customer relationships and ensure excellent service delivery. Responsibilities include assisting customers with service needs, updating them on progress, and managing department goals. The ideal candidate has at least 1 year of Ford experience and a strong commitment to customer satisfaction. The position offers benefits such as medical insurance, 401K matching, and professional development opportunities.

Qualifications

• Minimum of 1 year of experience with Ford.
• Strong focus on providing excellent customer service.
• Clean driving record & valid driver's license.

Responsibilities

• Assist customers in servicing and repairing their vehicles.
• Explain service being performed and keep customers updated.
• Craft goals and objectives for the department.
• Handle customer complaints immediately to maintain high CSI rating.

Skills

Customer service

Ford warranty process

Relationship management

Education

High school diploma or higher

Job description

A Ford dealership is seeking a Service Advisor to manage customer relationships and ensure excellent service delivery. Responsibilities include assisting customers with service needs, updating them on progress, and managing department goals. The ideal candidate has at least 1 year of Ford experience and a strong commitment to customer satisfaction. The position offers benefits such as medical insurance, 401K matching, and professional development opportunities.